FAQs

I want to update my registered email address, How to update that?

1. Login into Web Platform

2. Click on the username – top right corner

3. Click on ‘Account Settings’

4. Update the existing email address

5. Click on ‘Save’

How to change default receipt email address for a particular form??

Commonly, Default inquiry email address is set in ‘Settings > General Settings > Site Settings’. All the inquiries will send to that email address(es).

If you want that specific form’s inquiries send on specific email address(es) then follow below steps,

1. Go to ‘Conversion Forms’ from Menu

2. Click on dropdown and select ‘Advanced’ from ‘Action’ column for specific form

3. Enter recipient email address(es)

Note

This will overwrite the default email address for that form

4. Click on ‘Save’

I want to add my email address to cc for all the product inquiries generated from website, How to do that??

To add email address(es) in cc for particular form follow below steps,

1. Go to ‘Conversion Forms’ from Menu

2. Click on dropdown and select ‘Advanced’ from ‘Action’ column for specific form

3. Enter email address(es) into cc

4. Click on ‘Save’

How to update subject of email for particular form inquiry?

1. Go to ‘Conversion Forms’ from Menu

2. Click on dropdown and select ‘Advanced’ from ‘Action’ column for specific form

3. Enter subject

4. Click on ‘Save’

When visitor successully submit product inquiry, Visitor should redirect to Product page instead of Home page… Is that possible?

Yes, after successful submission of any inquiry you can redirect visitor to specific page. Follow below steps,

1. Go to ‘Conversion Forms’ from Menu

2. Click on edit form for which you what to perform this setting

3. Scroll down the page to ‘POST REDIRECT PAGE’ section, Click on ‘Choose a Page’ and choose the page on which you want visitor should redirect after submission

4. Click on ‘Save’

How to create password protected page on website?

Your Plaform contains Privacy settings for pages. Privacy settings are as below;

Privacy	Meaning
Public	Visible to visitors(Default)
Private, accessible to logged-in users	Page is private, accessible to users who has logged in into the System
Private, accessible with the following password	Page is accessible with password. User who has logged in to System also have to enter the password to access that page
Private, accessible to users in specific groups	The groups which has the permission can view this page

So, to enable password protected page on website follow below steps,

1. Login in into System

2. Go to ‘Pages’

3. Click on dropdown menu and select ‘Privacy’ from ‘Action’ column of a page for which you want to make this setting

4. Click on ‘Privacy’ and select option ‘Private, accessible with the following password’ and set password

5. Set password

6. Click on ‘Save’

How to add sitemap on website?

You are not supposed to add sitmap for your website. Your System will automatic generate sitemap for your website.

To view sitemap, Go to ‘Pages’ from Menu and at table bottom ‘Sitemap’ link is there, click on it to view sitemap.

Note

This is an automatic feature in all plans.

How to add favicon/site-icon on website?

Your System will automatically convert your uploaded siteicon image to different sizes for different browsers and devices support. You only need to upload single siteicon image. Follow below steps,

1. Go to ‘Settings > General Settings > Site Icon’ from Menu

2. Upload siteicon image

3. Add title

4. Click on ‘Save’

I want to add my email address to bcc for all the support inquiries generated from website, How to do that??

To add email address(es) in bcc for particular form follow below steps,

1. Go to ‘Conversion Forms’ from Menu

2. Click on dropdown and select ‘Advanced’ from ‘Action’ column for specific form

3. Enter email address(es) into bcc

4. Click on ‘Save’

How to create different users and gave permission to them?

Using our System you can create three types of users:

1. Administrator User

2. Editor User

3. Moderator User

Get an Editor user to create and edit your content without the control to make it live. Get the Moderator user to review the content and make it live. Get the admin to lock the critical content to avoid any content mishap.

Click here to know that which user can perform which operations.

Follow below steps,

1. Go to ‘Settings > User Settings’ using Menu

2. Click on ‘Add user’

3. Fill in all the necessary details, assign the roles to the User

4. Click on ‘Save’

How to add Google Map on my website?

Follow below steps,

1. Go to ‘Pages’ from Menu

2. Go to the page on which you want to add the Google Map by clicking on ‘Edit’

3. Go to ‘Content’ tab

4. Click on ‘Plus’ icon

5. Click on ‘Google Map’ from the list

6. Enter the whole address register on Google

7. Preview the page and then publish the page

Have added Google Map but that isn’t visible on website! Why?

Even after adding right address on page, Map is not visisble then follow the below steps,

1. Check your entered address on https://www.google.com/maps/ if it displays the pin on the map then follow the next step. Otherwise register your location on Google Map.

2. Check that you have added the Google Map Key. Go to ‘Settings > 3rd Party Integration > Google > Map Settings’ tab and check that key is added. If not then add the Google Map key. If it is added then follow the below step.

3. Check that address don’t contain the word ‘&’. If it is there then remove ‘&’ and add ‘and’. And even if your problem isn’t solved then contact our sales team.

Steps to Create Google Map Key,

1. Visit the Google Cloud Platform Console.

2. Click the project drop-down and select or create the project for which you want to add an API key.

3. Click the menu button and select APIs & Services > Credentials. On the Credentials page, click Create credentials > API key.

4. The API key created dialog displays your newly created API key.

5. Click Close. The new API key is listed on the Credentials page under API keys.

How to verify that my website has visitor tracking feature enabled?

1. Visit any page of your website and press ‘CTRL + U’ OR Right click on page and select ‘View page source’

2. Press ‘CTRL + F’ and search for ‘Google analytics script’ it should contain two script tags.

How to copy a existing page?

1. Go to ‘Pages’ from Menu

2. Click on dropdown menu and select ‘Copy’ from ‘Action’ column of a page for which you want to copy

3. Add new Title, Slug, Parent page details and click on copy the page

How to move one page to another parent section?

1. Go to ‘Pages’ from Menu

2. Click on dropdown menu and select ‘Move’ from ‘Action’ column of a page for which you want to move

3. Choose Parent Page

4. Confirm the selection

Want page should be partially delete from website, later that should be recoverable.

Don’t worry that is possible, follow below setps,

1. Go to ‘Pages’ from Menu

2. Click on dropdown menu and select ‘Unpublish’ from ‘Action’ column of a page for which you want to partially delete

3. Click on ‘Yes, unpublish it’

Later when you want to publish that, go to that page and click on edit and at bottom click on ‘Publish’.

Want to remove breadcrumbs from a page. How to do?

1. Go to the page from which you want to remove breadcrumb using ‘Pages’ from Menu

2. Click on Edit from ‘Action’ column

3. Go to ‘SEO’ tab

4. Mark the checkbox - ‘Disable breadcrumb on this page’

5. Click on Publish

Note

Make sure you clear the browser cache.

How to verify that my website has facebook pixel feature enabled ?

1. Visit any page of your website and press ‘CTRL + U’ OR Right click on page and select ‘View page source’

2. Press ‘CTRL + F’ and search for ‘Facebook pixel script’ it should contain script tags.

How to add form on website?

1. Go to ‘Pages’ from Menu

2. Click on Edit on which you want to add the form OR click on ‘Add child page’ if you want to add form on new page

3. Click on plus and select option ‘Form’

4. Select the form from dropdown

5. Add title for the form (optional)

6. Publish the page

If dropdown don’t contain form you required then add form manually. And then perform above steps.

Steps to add form manually;

1. Go to ‘Conversion Forms’ from Menu

2. Click on ‘Add Conversion Form’

3. Fill Details in ‘General’ Tab. Details need to be filled are Title, Slug, Template, Submit Button text, Success Message, Mark Email Submission and Save form submission data and Post Redirect Page

4. Fill Details in ‘Field’ Tab. Select the fields and add details

5. Save the form

Does my website contain Google schema?

Yes, You aren’t required to do anything for that. Pages wise schema will automatically gets generated.

Note

This is an automatic feature in all plans.

How to change user’s permissions ??

Using our System you can create three types of users:

1. Administrator User

2. Editor User

3. Moderator User

Get an Editor user to create and edit your content without the control to make it live. Get the Moderator user to review the content and make it live. Get the admin to lock the critical content to avoid any content mishap.

Click here to know that which user can perform which operations.

Follow below steps,

1. Go to ‘Settings > User Settings’ using Menu

2. Click on ‘Edit’ for the user which you want to change the permission

3. Update user type from ‘Groups’

4. Click on ‘Save’

How to generate access token for integrating Instgram post on website ??

Follow stpes mentioned on link .

How to change mobile number on Header ??

1. Go to ‘Settings > General Settings > Site Settings’ from Menu

2. By default mobile number which is added first in mobile number section will be set on header. So, add the mobile number first which you want on Header.

3. Click on ‘Save’

How to change email address on Header ??

1. Go to ‘Settings > General Settings > Site Settings’ from Menu

2. By default emaill address which is added first in email address section will be set on header. So, add the email address first which you want on Header.

3. Click on ‘Save’

How to remove email address and mobile number form Header ??

1. Go to ‘Settings > General Settings > Site Settings’ from Menu

2. Select the Header type ‘Default Header’ instead of ‘Corporate Header’

3. Click on ‘Save’

How to change footer links ??

1. Go to ‘Settings > General Settings > Site Settings’ from Menu

2. Go to Footer section, Add or update the link according to your requirement

3. Click on ‘Save’

How to add document link into footer ??

1. Go to ‘Settings > General Settings > Site Settings’ from Menu

2. Go to Footer section, Add link with the link type ‘Document Link’

3. Select the document and add link title

4. Click on ‘Save’

How to update logo on website ??

1. Go to ‘Settings > General Settings > Site Settings’ from Menu

2. Click on ‘Update Image’ for Company logo

3. Click on ‘Save’

How to temporary remove any existing user without deleting them??

1. Go to ‘Settings > User Settings’ from Menu

2. Go to edit view of that user

3. Unmark the Active checkbox

4. Click on ‘Save’

This will unactive that user temporary without removing them. When you want to make them active mark the ‘active’ checkbox.

Is it possible that I don’t get inquiry on mails and only system saves the submissions?

Yes, That is possible in the System. You only need perform below setting and inquiry on mail will stop for that form,

1. Go to ‘Conversion Forms’ from Menu

2. Click on Edit form for which you want to stop inquiries on mail

3. Go to ‘General’ tab and scroll down and find checkbox with ‘Email submission’, unmark that checkbox

4. Click on ‘Save’

Is it possible that I get inquiries on mail only, system don’t save any submissions?

No, That isn’t possible.

How to update success/error message on form submission ??

1. Go to ‘Conversion Forms’ from Menu

2. Click on Edit form for which you want to customize the messages

3. Go to ‘General’ tab and scroll down and find success message and error message section, update your message accordingly

4. Click on ‘Save’

How to know that editor, moderator and administrator user has which access rights ??

Click here to know more.

How to add a page in website menu?

1. Go to ‘Pages’ from Menu

2. Click on ‘Edit’ for a page which you want on website menu

3. Go to SEO tab and mark ‘Show in menu’

4. Click on ‘Publish’

If you are createing a new page then go to ‘SEO’ tab and mark ‘Show in menu’.

How to add lightbox gallery filter type?

1. Go to ‘Settings > General Settings > Gallery Filters’

2. Add filter by clicking on ‘Add Gallery Filter’

3. Click on Save

How to view generated form inquiries in system??

Go to ‘Reports > Inbound inquiries’